J-BusinessDirectory - How long does it take to respond to tickets?

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I have two open tickets, and no responses?

How long does it take for "support" to respond? Kind of not impressed.

2 replies

Depends but try to "Escalate" could work faster?

 

How long time you not get response?

Hi,

 

The official reposonse time for a ticket is 24h.
Usually we respong in a few hours but with the new release the support was a little delayed.